Hospitality & Security Service

Social.it Housekeeping

User Experience | Empathy Mapping | Wireframing | User Interface | Prototyping

This is an app designed for hostel occupants to offer basic services while also serving as a channel of communication between residents and staff for a better user experience.

Problem Statement

Unavailability of a system to manage , keep check and maintain a dialogue between the owner/guest and housekeeping.

Research & Problem Definition

Scenario

As a hostel resident of a college, I on a everyday basis find myself asking the hostel staff whether or not my room was cleaned or who took the items which are missing from my room.

Research & Problem Definition

Journey Map

Research & Problem Definition

Opportunity Points

The student has to keep all the valuable belongings inside before he gives his keys to warden for cleaning.
The warden acts as a middleman between the housekeeping and the students for exchanging keys.
The warden has to find out why the room was not cleaned or who stole the belongings of the student and he doesn't know which staff cleaned the students room.

Methods Used For Diverge/Converge

How Might We

Remove the warden as middlemen to provide the housekeeping with the permission to clean a specific room.

Keep and manage a process to distribute hostel rooms among the staff to keep an accountability of the staff.

Help the student know which member of the staff serviced his/her room while she/he was away.

Concept Exploration

Added Conveniences

Services other than cleaning the room that are to be focused or could/should be added with the solution to enhance user experience in hostel/building.